- In the face of de-monopolising of the telecoms market (with the entry of new player Starhub) Cull 3 months worth of training into 156 hrs of e-learning to train thousands of call operators in products (mobile, fixed line, data, paging) and systems (billing, customer care)
- C-drafted the capacity planning and career planning framework
- Create an aggressive change management campaign to support the rollout
- Project made news as the most successful e-Learning implementation in Singapore, quoted/interviewed by many trade magazines
Singapore Telecoms (SG) is a leading telecommunications company in Singapore. With the de-monopolization of the telecoms market, the entry of a new player called Starhub posed a challenge for the company. In response, Singapore Telecoms sought to train thousands of call operators in products such as mobile, fixed line, data, and paging, as well as systems such as billing and customer care. However, with only three months available for training, a new approach was needed.
To address this challenge, Singapore Telecoms turned to e-learning, with the goal of compressing 3 months worth of training into 156 hours of online learning. The company worked with a team of experts to develop comprehensive e-learning modules that covered all the necessary information and skills required by call operators.
In addition, Singapore Telecoms drafted a capacity planning and career planning framework to ensure that the company was able to effectively manage its workforce and provide opportunities for career growth and development.
To support the rollout of the e-learning program, Singapore Telecoms also created an aggressive change management campaign. This campaign aimed to promote the benefits of e-learning and encourage employees to embrace the new approach to training.
The e-learning project was a resounding success and made news as the most successful e-learning implementation in Singapore. The project was quoted and interviewed by many trade magazines, and Singapore Telecoms was lauded for its innovative and effective approach to employee training.
In conclusion, the story of Singapore Telecoms’ successful e-learning implementation is a testament to the company’s commitment to providing the best possible service to its customers. By embracing new technologies and adopting innovative approaches to employee training, Singapore Telecoms was able to stay ahead of the competition and maintain its position as a leading telecommunications company in Singapore.
